Forgotten username or password?

Retrieve the password to access the customer area.

At the end of the procedure you will receive an email to the address associated with your account with a link and information on the retrieval procedure.

Do you need help?

If you don't remember the information to retrieve your password or if you no longer use the e-mail address associated with your account, please read following instructions.

Send an email to specifically requesting the forgotten data (user name and/or password) and providing the following information:

  • Domain name
  • For private individuals a copy of the following documents: Valid European identity card - European ID card - Valid Passport - Passport
  • For companies: Excerpt from the Chamber of Commerce, stating you as a representative of your organization
  • The email where you wish to receive the data (in legible uppercase letters)